Is this the right place to request some service or is this all one gets for actually paying for the software?
This is the purchase page which you should have seen before you pay or purchase.http://www.dvbdream.org/purchase/index.php
If you are a customer, please read it again.
Clearly stated there and also in forum rules, support is not included. Developers have no time for that...
And I believe it is better to keep things simple, so such complicated action won't be on DD. (auto update etc) It would slow down things and harm stability by causing possible bugs.
User will have to scan / update channels manually regulary or if they come across any problem.
There is an option to update pids / channel information. Before you switch to a channel, you can hold the 'Z' key and it will do a quick pid scan. Not quick enough. So that is why not implemented automatically.