I'm frustrated and very disappointed that I would buy a copy of this software and I get this issue!!! I spent many hours scanning the satellites this week thinking I was getting an awesome program. I even got the motor to move right away without a problem. I will do that above steps and start over. I do have a valid id so if you need it let me know. Also eventhough you say there are no refunds I would think you would understand if I ask for one.
I think, you bought DVB Dream from this site, as there is no any other alternative. And it is clearly stated here that you are responsible for trying DVB Dream before purchasing and making sure it works well for you before paying for anything, because no refund policy/ system etc.
Otherwise , if you have problems, you can share and we can try to help as long as we can.
There are cracks and we try to fight them. So you might have got the problem because of this.
There are currently no other registered users report such problem. So I assumed you might have probably downloaded & used an unathorized/unlicenced copy from another site... before buying the licenced...
Anyway if not , or in case you used such and then decided to go licenced, we will try to help you. Just need to know what might be the reason..
Do the steps I told you above , make sure you delete dvbdream folder after uninstalling. and backup your chllist.chl after scan. Then if the problem repeats, send us/attach here your dvbdream.log file, so that we can try to understand the problem, what caused etc..
PS: your licence record looks ok. I have checked with help of your email address registered on the forum.