Refund Policy

Overview

TEPE ("we", "our", or "us") is committed to ensuring your satisfaction with DVB Dream. This Refund Policy outlines our procedures and guidelines regarding refunds for our software product and services.

Eligibility for Refund

30-Day Money Back Guarantee

We offer a 30-day money-back guarantee for our DVB Dream software subscriptions. If you are not satisfied with our product for any reason, you may request a full refund within 30 days of your purchase date.

Requirements for Refund

To be eligible for a refund, you must:

  1. Submit your refund request within 30 days of the original purchase date
  2. Provide your order number or transaction ID
  3. Include the email address used for the purchase
  4. Briefly explain the reason for your refund request (for product improvement purposes)

How to Request a Refund

You can request a refund through any of the following methods:

  1. Email: Send your refund request to support@dvbdream.org
  2. Contact Form: Use our contact form on our website
  3. Customer Support: Contact our customer support team directly

Please include your order details and reason for the refund in your communication.

Refund Processing

Timeframe

Upon approval, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Refund Method

Refunds will be issued to the original payment method used for the purchase:

Exceptions and Limitations

Non-Refundable Items

The following are generally not eligible for refunds:

  1. Subscription fees beyond the 30-day refund period
  2. Services that have been fully delivered or consumed
  3. Purchases where there is evidence of fraud or abuse of the refund policy

Subscription Cancellations

Canceling your subscription will stop future billing but does not automatically process a refund for past payments. A separate refund request must be submitted for consideration.

Contact Us

If you have any questions or concerns about our refund policy, please contact us:

Policy Changes

We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting to our website.

Last updated: 2025-04-03

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